Privacy Policy

Who we are

Fred Kalouche & Associates Legal Services is a law practice in New South Wales.

In this policy, "we" and "us" means Fred Kalouche & Associates Legal Services.

Personal information means information or an opinion about you, where you are identified or can reasonably be identified.

The information we collect

We collect only what we need to give you legal services and to run our practice.

This may include:

1. Your name, phone number, email address and postal address.
2. Details of your legal matter, such as a property address, a contract, or the names of other people involved.
3. Identity documents, where we must verify who you are.
4. Bank and payment details needed to complete a matter, such as settlement figures.
5. Notes of phone calls and meetings with you.
6. Information about how you use this website, such as pages visited, device and browser type, and IP address.

Some information about a legal matter may be sensitive, such as health information in a will or family law matter. We collect sensitive information only with your consent or where the law allows it.

How we collect it

We collect information from you directly, including when you:

1. Fill in a form on this website.
2. Upload a contract on the Contract Check page.
3. Use the chat on this website.
4. Call us, or we call you. Calls may be noted on your file.
5. Book a call or a meeting through our booking page.
6. Email us or meet with us.

We may also collect information from others, such as a real estate agent, your lender, the other party's solicitor, a government register or a search provider, where this is needed for your matter.

If you do not give us the information we ask for, we may not be able to act for you or answer your enquiry.

How we use it

We use your information to:

1. Answer your enquiry and call you back.
2. Act for you on your legal matter.
3. Verify your identity where the law or a register requires it.
4. Send you bills and keep our records.
5. Meet our legal and professional duties.
6. Send you information about our services, if you have not asked us to stop.
7. Improve this website and measure our advertising.

Who we share it with

We share your information only where needed for your matter or our practice, or where the law requires it.

This may include:

1. The other party's solicitor or conveyancer, real estate agents and lenders.
2. Courts, tribunals, land registries, revenue offices and other government bodies.
3. Electronic settlement platforms and search providers.
4. Barristers and other professionals we brief for you.
5. Our insurers and professional advisers.
6. Service providers who host our systems, such as our practice management, customer management, email, booking and chat systems.

We do not sell your personal information.

How we store and protect it

Your information is stored in our practice management system and our customer management system.

Both are online systems run by service providers.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access or change.

We keep client files for as long as the law and our professional duties require. After that, we destroy or de-identify them securely.

Overseas storage

Some of our service providers store data on servers outside Australia.

This includes providers of our customer management, email, website analytics and advertising tools.

These servers may be in the United States and other countries. Ask us if you would like details of a particular provider.

We take reasonable steps to make sure these providers handle your information in line with the Australian Privacy Principles.

Confidentiality and legal professional privilege

As solicitors, we must keep your affairs confidential.

We do not disclose confidential client information except as the law or our professional rules allow, or with your consent.

Communications made to get legal advice may be protected by legal professional privilege.

This policy does not waive any privilege or confidentiality.

Cookies and tracking on this website

This website uses cookies and similar tools.

A cookie is a small file stored by your browser.

We use:

1. Google Analytics, to see how people use this website.
2. Google Ads, to measure our ads and show our ads to people who have visited this website.
3. The Meta pixel, to measure our ads on Facebook and Instagram and show our ads to people who have visited this website.

These tools may collect your IP address, device details, the pages you visit and the actions you take, such as submitting a form or booking a call.

Google and Meta may link this to an account you hold with them.

We take steps not to send the content of your forms, uploads or chat messages to these tools.

How to opt out:

1. Change your browser settings to block or delete cookies.
2. Install the Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
3. Change your ad settings in your Google account.
4. Change your ad preferences in your Facebook or Instagram account settings.

Blocking cookies may stop some parts of this website from working. Opting out of targeted ads does not stop all ads from showing.

Marketing emails and messages

We may send you emails or text messages about our services, legal updates or matters you have used us for.

Every marketing email has an unsubscribe link.

Every marketing text message tells you how to opt out.

You can also ask us to stop at any time by emailing fred@fklaw.com.au.

We will act on your request and there is no charge.

We will still send you messages about a matter we are acting on for you.

Access and correction

You can ask to see the personal information we hold about you.

You can ask us to correct it if it is wrong, out of date, incomplete or misleading.

Email fred@fklaw.com.au.

We will respond within a reasonable time, usually within 30 days.

We do not charge to make a request. We may charge a reasonable fee to give you access, and will tell you first.

If we refuse, we will tell you why in writing and how to complain.

We may refuse where the law allows, for example where giving access would breach privilege or another person's privacy.

How to complain

1. Write to us first at fred@fklaw.com.au.
2. Tell us what happened and what you would like us to do.
3. We will look into it and reply in writing.
4. If you are not satisfied with our reply, or you have not heard from us within 30 days, you can complain to the Office of the Australian Information Commissioner.

OAIC website: oaic.gov.au

OAIC phone: 1300 363 992

Changes to this policy

We may update this policy from time to time.

The latest version is always on this page, with the date it was last updated.